Privacy Policy

The short version

This is the privacy policy for the HERide driver app. Driving for HERide means giving us more than a rider gives us — your documents, your screening, your payout identity, and your location while you are online. This page says exactly what that means. The full HERide privacy policy at getheride.com/privacy controls if the two ever differ.

• The driver app collects your location in the background — but only while you are online and available for trips. Go offline and background collection stops.
• We run a background check before your first trip and again every 90 days for as long as you drive.
• Your payouts run through Stripe. Stripe, not HERide, verifies your identity and holds your bank details.
• The HERVerify selfie you take before going online is stored as a record and deleted within 24 hours. It is not face recognition, and riders never see it.
• Riders never see your phone number, your home address, your documents, or your earnings.
• We do not sell your personal information and we do not use your driving data for advertising.

Location — the honest version

• While you are ONLINE: yes, including when the app is not on screen. That is what keeps you visible to nearby riders, keeps navigation running, and lets a rider watch you approach.
• While you are on a trip: yes, continuously, until the trip ends.
• While you are OFFLINE: no. Going offline stops background collection.
• When the app is fully closed: no.

The app also reads motion activity — whether you are driving, walking, or stationary — so it can keep your trip status accurate and pause location updates to save battery when you are not moving. You can revoke location or motion access in your phone's settings at any time; without background location you will not be able to take trips while the app is off screen.

What we collect

Your account and identity

Name, mobile number, email, profile photo, city, and date of birth. Because HERide is a rideshare for women, we record gender on driver accounts and use it to enforce that every driver on the platform is a woman.

Screening information

Your date of birth, address history, driver's license details, and Social Security number, collected so we can order a background check. See the background check section below.

Documents and vehicle records

Driver's license, vehicle registration, insurance, vehicle photos including the plate, and dated inspection photos. We keep these to confirm the car on the road is the car we approved, and to meet Georgia's rideshare requirements.

Signed agreements

Your contractor agreement and consent forms, signed electronically. We keep the signed document, the time it was signed, and the audit trail our e-signature provider generates.

Trips and earnings

Trips offered, accepted, declined, and completed; routes, times, distance, and waiting time; fares and their parts; your earnings, our commission, tips, tolls, and airport or zone fees; cancellations; and the ratings and comments riders leave you.

Payouts and banking

Your payouts run through Stripe Connect. Stripe collects and verifies your identity, which may include a government ID and a short identity video, and holds your bank account details. HERide receives the pass or fail result and your account status — not your ID document and not your bank credentials. We keep your payout history, wallet balance, and ledger entries.

HERVerify photo

A live selfie taken with the front camera when you go online, stored as a record that you were the person driving. It is deleted within 24 hours. It is not face recognition — see “HERVerify photos” below.

Messages and calls

In-app chat with your rider and with support, and the metadata of masked calls and texts. Masked calling means neither you nor the rider sees the other's real number. We do not record driver-to-rider calls.

Your device

Device model and operating system, app version, language, IP address, a device identifier, your push notification token, and crash and diagnostic reports.

How you use the app

Going online and offline, offers received and how you responded, screens viewed, and key actions — tied to your driver account so we can tell a real problem from a rare one, and so we can see whether dispatch is working.

Background checks

We order your background check through a consumer reporting agency. We ask for your written consent first, separately from your application, and we cannot run the check without it.

• The report is used only to decide whether you are eligible to drive on HERide, under our safety standards and Georgia's rideshare rules.
• We re-run the check on a recurring basis for as long as you drive — currently every 90 days.
• If a report contains something that may disqualify you, it goes to a person on our team for review. We do not suspend you automatically on a result.
• Before we take final adverse action, you will receive a copy of the report and a summary of your rights under the Fair Credit Reporting Act, and you will have a chance to dispute anything inaccurate in it.
• Screening data is never shown to riders, never shared with corporate customers, and never used for marketing.

HERVerify photos

When you go online, the app asks you to take a live selfie with the front camera. We store it as a record that you were the person driving that day.

• Live camera only. You cannot upload a photo from your library.
• Stored encrypted in a dedicated store that holds nothing else, and deleted automatically within 24 hours.
• Your photo is never shown to riders. Riders see your profile photo, not your HERVerify capture.
• You can decline, but you will not be able to go online without one.

Teen trips and the cabin camera

Where HERide offers teen accounts, a trip for a teen rider includes a live view for that teen's guardian. If you accept a teen trip, your phone's front camera and microphone stream live video and audio from the car cabin to the guardian, through a time-limited link only the guardian can open.

• You are shown a consent screen and must accept before any stream starts. You can decline the trip.
• The stream is live only. It is not recorded, not stored, and not available to anyone after the trip ends — not to the guardian, and not to HERide.
• The stream runs only for the duration of that trip and stops when the trip ends.
• Only the linked guardian for that trip can watch it.

What riders and others see about you

Your rider

Your first name, your photo, your rating, your vehicle, and your plate before you arrive, plus your live location as you approach. She does not see your phone number, your last name, your address, your documents, your screening, or your earnings.

HERide staff and dispatchers

Our operations, support, and dispatch teams can see your account, your documents, your compliance status, your live position while you are online, and your trip and earnings history — because that is what running dispatch, support, and payouts requires. Access is role-restricted and administrative actions are logged.

Corporate customers

An organization that paid for a trip sees the trip and the driver's first name. It does not get your documents, your screening, your contact details, or your earnings.

Who we share with

• Your rider, for the trip — the limited details listed above.
• Service providers who work for us: Stripe for payments and payouts, our background screening agency, our e-signature provider, Twilio for masked calls and texts, Google Maps and HERE for routing and navigation, Mailgun and SendGrid for email, Apple and Firebase for push, PostHog, Sentry and New Relic for analytics and diagnostics, Freshdesk for support, and our cloud hosts. They may use your information only to do the job we hired them for.
• Emergency responders and our safety partner, during an SOS or when we believe someone is at risk of serious harm.
• Law enforcement, regulators, and taxing authorities where the law requires it — including reporting your earnings. Where we are allowed to tell you about a request for your data, we will.
• Our insurers and claims administrators if a trip results in an incident or claim.

How long we keep it

• HERVerify photos: deleted automatically within 24 hours. We keep only a record that a photo was taken and when.
• Teen trip video and audio: never recorded, never stored.
• Trip, earnings, and payout records: at least seven years, because tax, accounting, insurance, and rideshare rules require it.
• Documents, screening results, and signed agreements: for the period Georgia rideshare rules and federal law require, then deleted.
• Support conversations: three years from the last message.
• Location history from while you were online: retained with the trip records it belongs to; standalone position pings outside a trip are aggregated or deleted within 12 months.
• Deactivated or deleted accounts: removed or de-identified within 30 days, except the records above that we must keep.

Your choices

Location and motion

Controlled in your phone's settings, and by going offline in the app. Going offline is the switch that matters day to day — it stops background collection without touching your phone settings.

Camera, photos, microphone

All optional at the device level and all revocable. HERVerify and document upload need the camera; in-app calling needs the microphone; teen trips need camera and microphone while streaming.

Notifications

Turn off push in your phone's settings. Be aware that trip offers arrive by push — turning them off means you will miss work. Marketing email can be managed separately at getheride.com/preferences.

Your details

Update your name, email, and photo in the app, and change your mobile number in account settings with a verification step. Documents are updated through the app or the driver portal.

Deleting your account

Request it in the app or email privacy@getheride.com. We will confirm it is you, then delete what we are not legally required to keep. Trip, earnings, tax, and screening records generally have to stay for the periods above.

Your rights

Wherever you live in the United States, you can ask us to: tell you what we hold about you and how we use it; give you a copy; correct anything wrong; delete your account; and limit how we use sensitive information such as precise location and the photos you take in the app. We use sensitive information only to run and protect the service and to meet legal obligations, never to infer things about you.

You also have rights under the Fair Credit Reporting Act over the background reports we order, including the right to a copy and the right to dispute what is in one. Contact the consumer reporting agency named on the report, and tell us too.

Email privacy@getheride.com. We will verify your identity against your account, respond within 45 days, and tell you if we need longer. Asking will never affect your trip offers, your rating, or your standing on the platform.

Contact us

• Privacy: privacy@getheride.com
• Driver support: support@getheride.com
• HERide, Inc., Atlanta, GA

The full HERide privacy policy, including the complete list of service providers, is at getheride.com/privacy.